Refund policy

1. REFUND & RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all parts included, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@gamesyard.games. Returns must be sent to the following address:

Screenyard B.V. Boterbloemdreef 52 3845KB Harderwijk The Netherlands

Once your return is accepted, we will send you instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Damages and issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care items. We also do not accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-refundable.

Exchanges The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EU 14-Day Right of Withdrawal If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition as received, unused, with all parts and original packaging included, along with proof of purchase.

Refunds Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@gamesyard.games.